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Customer Service Representative (m/f/d)
Aktualität: 24.09.2021


24.09.2021, TEXAS INSTRUMENTS Deutschland GmbH
Customer Service Representative (m/f/d)
Eliminate barriers to achieve revenue plans by driving optimal backlog coverage while monitoring demand trends Act as customer advocate within TI and drive projects to increase customer satisfaction Build a strong business relationship with the supply chain community at each account and develop an in depth knowledge of the customer's procurement methodologies Develop understanding of key market & demand drivers Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device together with cross-functional project teams Monitor Customer Operation's scorecard and identify and implement corrective action Management of critical supply escalations Identify and implement processes to decrease organizational workload Monitor and enforce TI terms and conditions including change order and cancellation windows, forecast liability, and inventory freshness
Bachelor's degree in Business Administration, Finance, Supply Chain or similar preferred Minimum 3 years of experience Solid understanding Supply Chain, Manufacturing, Logistic and Operational Processes Ability to establish strong relationships with key stakeholders both internally and externally Team player, with the ability to work effectively and influence across functional, geographical, and cultural boundaries Strong interpersonal, communication, and presentation skills Ability to proactively adapt to varying responsibilities to achieve business results Strong analytical skills including problem solving/root cause analysis Quick learner on new tools and processes



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