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Process Improvement Manager (m/w/d)
Aktualität: 05.08.2021


05.08.2021, Amazon Deutschland Transport GmbH
Process Improvement Manager (m/w/d)
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates. In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction. Contribute to audit initiatives and support results-driven action planning Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders Support development and continuous piloting of process improvements and ongoing benchmarking initiatives Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts Monitor, report and support delivering improvement on key in station and on road metrics. Management of adhoc requests for station information and reporting This role will be based in the delivery station. You are willing to work in non-traditional shift patterns which include nights.
Bachelor's degree preferably in Operations, Engineering or Logistics Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment Proven analysis and problem-solving skills You feel responsible for the quality of your work whilst striving for steady excellence and optimization Fluent in German and English High level of written, verbal and interpersonal skills Flexibility with work times and ready to assist in night shifts if required You have already gained your first professional experience in process management Expertise in Lean Management, Six Sigma and other OE tools Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS Access



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